Operations Officer

We are looking for an Operations Officer who will be responsible for overseeing day-to-day operational activities to ensure organisational efficiency, productivity, and excellent service delivery. The ideal candidate should possess, but not be limited to, the following skills:

• Strong analytical skills
• Excellent communication skills
• Ability to multitask effectively
• Negotiation skills
• Strong attention to detail
• Interpersonal skills
• Presentation skills

• A minimum of a first degree in Business Administration (Procurement, Accounting option) is required
• 4 years’ experience is required.
• Analytical skills
• Communication skills
• Ability to multitask.
• Negotiation skills
• IT Skills
• Ability to pay attention to detail.
• Interpersonal skillsPresentation skills
• IT skills, including the use of spreadsheets
• Team working skills and a collaborative approach to work
• Project management, organizational and negotiating skills

• Oversee the general operations of the office to ensure efficiency and smooth workflow.
• Ensure the availability of all resources required resources for daily operations, such as toiletries, printing paper, stationery, etc.
• Coordinate logistics handling for activities and business operations, such as travel tickets, accommodation, stationery
• Oversee office assets, ensuring proper usage, maintenance, repairs and accountability
• Handle procurement activities such as sourcing, ordering and supply coordination of all office equipment & services.
• Handle order placement for clients to ensure prompt delivery to customers.
• Work on purchase orders and MLAs for Clients
• Data entry about dates of purchase, licenses & maintenance on CRM
• Tracking product maintenance dates on CRM
• Handling Esri and OEM-related issues to do with administration and operations.
• Complaint handling and resolution: Serving as the first point of contact for client complaints and collating and passing on client complaint issues to the relevant department (this must be done using the complaint resolution form and protocols).
• Coordinate the renewal of statutory documents and ensure full compliance with regulatory requirements.
• Supporting the sales department with bidding documentations, vendor registration etc.
• Provide excellent customer service and ensure customer inquiries and issues are handled professionally
• Recruit, train and manage the performance of team members
• Perform any other job-related roles assigned

Sambus Geospatial is a Geographic Information System (GIS) and mapping company operating in West Africa. We are the sole distributor of ESRI ArcGIS and ENVI software suite and the Authorized Resellers of Trimble Mapping GIS devices and WingtraOne Drones with exclusive representation in Ghana, Nigeria, Gambia, Gabon, Sierra Leone, Equatorial Guinea, and Liberia.

We develop applications that integrates technologies and provide a range of geospatial solutions and provide sales, innovation, consultancy, and training in the use of mapping and spatial analytics software for desktop, software as a service (SaaS), and enterprise applications. These products deliver location intelligence and meet digital transformation needs for organizations and individuals.

Sambus Geospatial has gained substantial experience in the development and implementation of socio-economic and environmental related projects and methodologies using GIS. Many sectors in the West African sub-region have benefited immensely from our expertise and technologies through geospatial software installation, project support and capacity building.