Welcome to the Technical Support Center. Browse common FAQs, get troubleshooting help, and report technical issues related to ArcGIS, and more.
Frequently Asked Questions (FAQ)
PROJECT AND APPLICATION SUPPORT
What should I do if I forgot my ArcGIS login credentials?
If you’ve forgotten your login credentials, use the password recovery option on the login
page. You will receive an email with instructions to reset your password.
How do I install ArcGIS Pro on my computer?
To install ArcGIS Pro, download the installer from your ArcGIS Online account. Navigate to
the “Settings” section, where you’ll find the download link under “Licenses.” Follow the on-screen instructions to complete the installation process and ensure that your system meets
the minimum requirements.
How do I publish data to ArcGIS Online?
To publish data to ArcGIS Online from your desktop, first, open the ArcGIS Online website
and sign in with your account. Next, go to the “Content” page and click on the “Add Item”
button, then select “From my computer.” Browse to find the files you want to upload, fill in
any required details, and choose the sharing options for your data. Finally, click “Add Item”
to complete the upload process to ArcGIS Online.
Can I use ArcGIS for hydrographic purposes?
Yes, ArcGIS offers various tools and extensions designed for hydrographic applications.
Explore the specific features related to water resource management in ArcGIS.
What should I do if I encounter issues with ArcMap geoprocessing tools?
If you face issues with geoprocessing tools, check for updates, review your tool parameters,
and consult the ArcGIS help documentation for troubleshooting tips.
Can I share a URL of my map or app?
Yes. Content items, search results, and groups can be accessed directly by a URL. For. Anyone
can open the URL to a public item or group, including people who are not signed in
to ArcGIS Online.
How do I access my ArcGIS Pro account?
You can access ArcGIS Pro by logging in with your organisational credentials at the ArcGIS
Pro sign-in page. Ensure that your account is activated and that you have an active license.
What should I do if I forgot my ArcGIS login credentials?
If you’ve forgotten your login credentials, use the password recovery option on the login
page. You will receive an email with instructions to reset your password.
Can I install ArcGIS on multiple devices?
Yes, you can install ArcGIS on multiple devices, but the software can only be activated on
one machine at a time unless you have a concurrent use license.
What should I do if I encounter an error when signing in to ArcGIS Pro?
If you experience a sign-in error, verify your credentials and ensure your ArcGIS Online
account is activated. If issues persist, contact IT support.
How do I resolve installation issues with ArcGIS Pro?
If you encounter installation issues, check for system compatibility, ensure you have
administrative privileges, and review any error messages for guidance. If problems
continue, reach out to IT support.
I can't access ArcGIS Online. What should I check?
Check if your ArcGIS Online account is activated and ensure you are using the correct login
credentials. If access is still denied, contact IT support.
How do I troubleshoot ArcGIS Pro installation errors?
Common troubleshooting steps include ensuring your operating system is updated,
disabling antivirus software temporarily, and running the installer as an administrator.
Check the installation logs for specific error messages.
What should I do if I’m blocked from accessing my Esri account?
If your account is blocked, contact IT support to request unblocking. They will guide you
through the recovery process.
TRAINING AND RESOURCES
Where can I find training resources for ArcGIS?
Training resources are available on the Esri website, Learn ArcGIS, and through the e
learning platform accessible via your MyEsri account.
How do I enroll in a MOOC for ArcGIS training?
You can enrol in MOOCs by visiting the Esri MOOC page and selecting a course of interest.
Ensure you register using your organisational email for access.
Can I access ArcGIS training materials offline?
Most training materials are available online, but some courses may offer downloadable
resources. Check the course details for availability.
Is there a cost associated with ArcGIS training courses?
As staff at Sambus, many training resources and courses are free. Always check your MyEsri
account for specific offers.
What if I have issues navigating Esri's online courses?
If you face navigation issues, refer to the course’s FAQ section or contact Esri support for
assistance.
LICENSING AND PERMISSIONS
How do I request a trial license for ArcGIS?
You can request a trial license through your MyEsri account or by contacting IT support for
assistance.
Can I change my account from a public to an organizational one?
Yes, if you need to change your account type, contact IT support for guidance on the
process.
What are the limitations of a personal use license?
Personal use licenses are limited in terms of features compared to organisational licenses.
They may not include all functionalities available in the full version.
CONNECTIVITY AND COLLABORATION
How do I connect my ArcGIS account with external organizations?
You can connect with external organisations by sending collaboration requests through
your MyEsri account. Ensure you have the appropriate permissions to do so.
How can I integrate ArcGIS with other software applications?
ArcGIS offers various APIs and SDKs for integration with other software. Review the
developer documentation on the Esri website for specific guidelines.
Can I share my ArcGIS projects with colleagues?
Yes, you can share your projects by using the sharing options available in ArcGIS Pro or
ArcGIS Online, ensuring your colleagues have the necessary permissions.
Where can i request for support?
To get technicians to assist, log in to your ESRI account, navigate to the support tab, click on request case, fill out the form, and a technician will attend to you shortly
